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Customer Service Associate - Mitcheldean

Location:        Mitcheldean Salary:        16,282 Job Advert:       

Customer Service Associate



Join Assurant, one of the leading providers in housing and lifestyle protection solutions in Europe, as a Customer Service Associate. We help our global clients to protect and support the major purchases consumers make, like their appliances, mobile devices, cars and homes.


At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.


In Mitcheldean, we’re looking for dedicated Customer Service Associates to join our team. You’ll be working within our Customer Services teams supporting clients such as John Lewis, Lexus and Toyota to protect what matters most to their customers.


The role:

You’ll manage incoming calls from customers, who have purchased Added Care with retail partners such as Lexus, John Lewis and Toyota. Calls may include; customers experiencing technical issues, requests to amend policy details or customer who wish to take out Added Care. You will love problem solving and achieving the best outcome for the customer ensuring the customer is engaged throughout the customer journey.  There is also a requirement to process a range of administration tasks and liaise with the wider business.

We’re looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:

  • Enjoy making customers happy by delivering brilliant experiences
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail and know how to use a computer
  • Have had some customer service and administration experience

See the job description for more details


Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality.

Job Description:        JD_CSA_Mitcheldean.docx Closing Date:        31/12/2018